A lot of people tend to think that innovation from SAP is focused on large enterprise customers.

Whilst its true that we spend significant focus on developing additional ways for our customers in the Large Enterprise space to take advantage of the technologies available to them, in the small enterprise space we are also focused on helping customers to reduce their total cost of ownership.

A great example of this is the Remote Support Platform which is a solution available to our customers who are leveraging our maintenance offerings and running on SAP Business One 2007 and is a standard component of our 8.8 release which is due out in the next couple of months.

What makes the Remote Support Platform so unique and helpful for partners and the customers that they support is that it allows a customer, their partner and SAP to work in concert to keep the installed SAP Business One system running at its best.

Not only can the RSP monitor the customers system and look for potential issues in the database as well as the infrastructure but it can also be used to deliver support services to a customer to address system maintenance requests and remote diagnostic packages with minimal interruption to the customers operations.

To learn more about how the Remote Support Platform works, check out this session –  http://www.screencast.com/t/MTQ4Yjlh – that was built by the team behind this really nice piece of code and thinking – again based on the feedback that we received from our 25000+ SAP Business One customers and thousands of partners and consultants working in the small business ecosystem around SAP Business One.

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